Understanding the Ground: Customers, Context, and Culture
When interviews drop because the power went out, you learn to triangulate truth. Combine in-person intercepts, WhatsApp voice notes, and SMS surveys to validate jobs-to-be-done. Share your scrappiest discovery hack in the comments and help another founder learn faster today.
Understanding the Ground: Customers, Context, and Culture
Affordability is not a discount; it is a model. Experiment with sachet pricing, pay-as-you-go, and tiered bundles that respect cash flow realities. If you have cracked sustainable pricing with low ARPU, subscribe and tell us which levers mattered most.
Understanding the Ground: Customers, Context, and Culture
Trust often arrives on foot and leaves in a Ferrari. Use transparent policies, human support, and community validators like shopkeepers or cooperatives. What tiny promise did you keep that unlocked adoption? Share your story to inspire founders navigating similar skepticism.
Understanding the Ground: Customers, Context, and Culture
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